Manager, Quality & Customer Experience

cManager, Quality & Customer Experience
DESCRIPTION:
Seeking a Manager of Quality & Customer Experience to support our North American operations. Success in this role includes managing enterprise operational business processes and process consultants to improve quality and efficiency across a wide range of client configurations.
REQUIREMENTS:

• Bachelor’s degree in Business Management, Operations Management, Industrial Engineering or equivalent work experience.
• Ten years experience in complex management role in a centralized functional area of responsibility (travel preferred).
• Strong process management and team building skills.
• Knowledge, Skills and Experience
• Strong communication skills – oral, written, interpersonal and facilitation.
• Strong presentation skills, both internal and external audiences.
• Ability to effectively interpret and understand client and business requirements.
• Ability to evaluate problems and identify a unique approach to implement solutions.
• Strong process management skills including Six Sigma Green Belt or Six Sigma Black Belt certified by a recognized certification body.
• Ability to lead and work as part of cross functional teams.
• Intermediate to advanced skills in MS Office including Excel, Word, PowerPoint, Visio and Publisher.
• Proven leadership skills with a track record for managing multiple priorities in a fast paced environment.
• Ability to travel as needed

Location: This is a work-from-home position that can be located anywhere in the US.
Company Information: Carlson Wagonlit Travel
Contact Information: Apply Online
URL: http://homejobstop.com