Unisys India Bangalore Walkin Drive from April 6 - 9 2011 - Service Desk Openings

Job Position : Service Desk Executive
Name of the Organization : Unisys India Pvt. Ltd.
Experience: 0 – 5 Years
Job Location: Bengaluru/Bangalore

Job Responsibilities :

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Required :

• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good knowledge on Operating Systems, Hardware, Networking and MS Applications.
• Multitasking and coordination skills.
• Team Player.
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Communication skills – written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated
• Excellent Problem Solving and Customer Service Skills

Walkin Date : 6 April -9 April to at Unisys.
Walkin Venue:
Unisys Global Services – India
135/1, “Purva Premier” Residency Road, Bangalore 560025, India.

Address:Unisys India Pvt Ltd
Purva Premier 135/1, Residency Road,
BANGALORE,Karnataka,India 560025

Apply : Email ur cv to ritu.sengar@in.unisys.com